LUMIN MARKETING GROUP LTD.

Privacy Policy

Last updated: 10 October 2026

This notice describes how Lumin Marketing Group LTD. handles information through luminmarketinggroup.com, its contact form and Lumi, our website AI assistant. Separate products and third-party websites have their own privacy notices.

Contact and privacy questions

Contact the Lumin team responsible for website privacy at info@luminmarketinggroup.com. We are based in Edmonton, Alberta, Canada. Use this address for questions about service providers, access to your information, corrections, deletion requests or a privacy concern.

Information you provide

• Contact form: your name, email address, selected interest and message, together with submission and delivery records. We use these to respond to your request and discuss possible services.
• Lumi conversation records: spoken questions, AI replies and readable transcripts. Details you share with Lumi, including contact information, are part of that conversation. Text and voice conversation records are subject to this policy.
• Optional live voice: microphone audio is streamed to OpenAI while a conversation is active. Transcript fragments and conversation summaries are saved. Lumin does not store raw microphone audio in its website database.
• Technical information: a browser session identifier, request timestamps and usage counters help retrieve your conversation and protect the service. The application hashes the network address used for rate limiting. Hosting providers may process network addresses and request information to deliver and secure the service.

Where information goes

• Cloudflare: operates the website API and D1 database used for chat history, enquiries, usage controls and notification delivery records.
• OpenAI: processes chat messages and relevant conversation context to generate replies. Optional live voice also sends audio directly to OpenAI. The separate Let’s talk contact form is not sent to OpenAI.
• Slack: receives contact-form details and chat notifications in our private team channel so we can follow up. Chat notifications use automated filtering to remove obvious contact details and credentials where possible; filtering is not guaranteed to remove every personal detail. The contact form intentionally sends the details you agree to share. Replies inside Slack are internal and are not automatically sent back to website visitors.
• Vercel: hosts the public website and routes API requests to Cloudflare.
• Cal.com and Microsoft: booking and email involve separate services. When you follow our booking link, information you submit is handled through Cal.com and the connected calendar. Email sent to our team is handled through our Microsoft email service.

These providers may process information outside Canada, including in the United States. Processing locations and retention depend on the provider and service configuration; this website does not promise Canada-only storage. Information processed elsewhere may be subject to the laws of that jurisdiction. Contact our privacy team for questions about our use of service providers and their practices.

Improving Lumi

Question patterns and topics that may need better answers are recorded for human review of our approved knowledge guide. Visitor statements do not automatically become approved knowledge. This review process is separate from any model training performed by a provider under its own service terms.

Your choices

Opening Lumi does not start microphone recording. Start conversation requests microphone access and begins live voice; End conversation, closing Lumi or leaving the page stops microphone use. You can type to Lumi without microphone permission. The microphone control opens optional voice controls; switching back to messages stops microphone use. You can revoke microphone access in your browser, use our contact form, email us or book a call. Voice may have usage limits.

The contact form requires your agreement before sending details to the team. Submitting an enquiry is a request for a response, not a newsletter sign-up. Please do not submit passwords, payment details, private customer records or other sensitive information. If you include someone else’s information, make sure you are entitled to share it.

Cookies, storage and retention

A secure session cookie links this browser to its conversations. It has a 30-day expiry that can be renewed by API use. Clearing cookies can remove your browser’s access to a conversation; it does not delete the server record. Motion preferences may also be stored in your browser.

Automatic deletion of chat histories, contact messages and knowledge-review records is not currently configured. Records remain until removed through our administrative processes. Provider copies, including Slack messages, have separate retention settings. Time-limited usage records and any cached spoken-answer files are handled separately; that expiry does not delete the associated conversation. Contact us to request deletion or discuss retention for a particular record.

Access, corrections and concerns

You can ask to access or correct personal information we hold about you, request deletion, or withdraw consent to further optional use. We may need enough information to verify your request and locate the records. Some information may need to be retained for legal requirements or to address a dispute; we will explain applicable limits when responding. Withdrawing consent can limit our ability to provide the relevant feature or follow up.

If you are not satisfied with our response to a privacy concern, you can contact the Office of the Information and Privacy Commissioner of Alberta.

Changes to this notice

We update this page when the website’s information practices change. The date above identifies this version. Please review the notice before submitting information through a new or changed feature.