Approved knowledge
Services, common questions, limits and escalation rules, maintained by a responsible person.
AI assistants / Lumin Marketing Group
A better first answer.
A clear human next step.
Explore business chatbots and voice assistants from Lumin: approved answers, visitor-led inquiry capture and scoped connections to your team’s tools.
CHAT & VOICE
An assistant with a defined job.
Lumin builds assistants around a business’s approved information and customer journey. The assistant can answer routine questions, gather context and help a visitor choose a next step. What it may read, say and do is agreed before implementation.
Try Lumi on our own website.
Lumi is Lumin Marketing Group’s own assistant. Open our homepage and select Meet Lumi. You can type or choose live voice. Voice starts only after you select the start action and grant microphone permission; browser support and usage limits apply.
Lumi can explain our services and invite you to send contact details for follow-up. You review the form and consent before it is submitted. An assistant response is not a confirmed booking, quote or completed client project.
Visit Lumin and select Meet Lumi ↗A useful assistant needs more than a voice.
Clear handoff
A visitor-controlled route to provide details and reach the team when a question needs human attention.
Honest status
Distinguish a saved inquiry, delivered notification and actual staff response. Test failure cases as well as successful ones.
Can it connect to Slack, a CRM or a calendar?
Connections can be scoped after checking the exact products, permissions and data flow. Lumi currently sends notifications to Lumin’s private Slack leads channel. Staff replies in Slack stay internal; two-way customer messaging is a separate implementation.
Similarly, linking to a booking page does not give an assistant authority to create or change appointments. We agree the action and verify the full workflow before calling it connected.
What about privacy and answer quality?
We define approved sources, permitted actions, human review and usage limits. Visitors should know when they are using AI and how their information is processed. New questions can inform a reviewed knowledge guide; they should not automatically become business facts.
Read chatbot and voice FAQs ↗ · See Lumi and Answera in our work ↗ · Read Lumi’s data disclosure ↗